FET PC Support

FET PC Support Courses in Botswana


Qualification ID: 21191
Course name: MS Office and CompTia A+
Duration: 3 weeks
Level: Level 4
Unit Standards - SAQA 120

This course is delivered by 2KO Africa nationally and internationally and is SAQA certified

Read, comprehend and discuss information in English; write sentences, use and analyse data, number, measurement and shape.

For school leavers completion of year 12 is highly desirable.

This qualification will equip participants to enter any PC business environment in a vital support or training role. The strength of the qualification is the depth in which the software packages are covered: their application in business, features and functions, installations, support issues and general user problems.

Critical Cross-field Outcomes:
Organise and manage one-self
Collect, analyse, organise and evaluate information.
Communicate effectively
Recognise problem-solving contexts
Use science and technology

Specific Outcomes:
Install, configure and use business computer software packages including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and Microsoft Outlook and Microsoft Internet Explorer
Administer and support a front page at their site
Install, administer, optimise and troubleshoot MS DOS (subject to change with new technology)
Support Microsoft Windows including installations, configuration, customisation, optimisation, network integration, administration, troubleshooting, messaging and support issues
Implement a local and wide area network
Perform day-to-day administrative and maintenance tasks on a network
Configure, customise, optimise, integrate and troubleshoot operating systems in a single domain environment
Implement Microsoft Windows NT Server in an enterprise environment
Install a variety of software packages in both a standalone and network environment and troubleshoot software problems

Course Contents
Microsoft Word
Learn to create and edit Microsoft Word document
How to navigate the Word 2013 interface /Ribbon
Learn about the File Tap
Learn to create new documents and use Word
How to open new documents and existing documents
Basic text, paragraph and document formatting
Moving and Copying
Find and Replace
Spelling and Grammar
How to insert images, graphics and videos
How to connect MS Word to Facebook and Flicks
How to use MS Word as a photo editor

Microsoft Excel
Getting started
Entering and editing data
Create a basic worksheet using Microsoft Excel 2013
Modifying a worksheet
Perform calculations
Modify the appearance of data within a worksheet
Manage Excel workbooks

CompTIA A+
PC Hardware
Operational Procedures
Operating Systems
Mobile Devices

Microsoft Outlook
Getting started
Email basics (Compose, reading and Responding)
Email management
Tasks and Notes
Customizing the Outlook Environment
Appointments and events
Meeting requests and responses


2KO Africa offers IT consulting, technical IT services and top-of-the-range IT training on multiple platforms. Our best-of-breed computer courses are presented as instructor led classes or as online internet-based elearning, plus we offer SAQA certified training anywhere in Botswana.